To ensure the standard warranty or refund process, please apply for warranty within the specified valid period after purchase. This period may vary depending on the sales platform and the product you purchased. Please confirm the after-sales policy from where you purchased the products.
If you apply for warranty services through SAMA brand service team, you will need to provide valid proof of purchase (receipt or invoice), product images, product serial number images, and a detailed description of the issue.
SAMA does not provide any form of refund to Users directly. Products returned via authorized distributors must comply with the respective return and refund policies of the authorized distributors.
Returns
If you need to return a product for replacement or repair, please ensure you obtain an RMA number or written confirmation email from the SAMA brand service team. Products returned without confirmation will be rejected by SAMA and returned to the sender. The sender will bear the shipping and all costs.
For all purchasers within the warranty period, please contact the original seller, the original seller shall provide RMA service for the purchaser if the product needs to be returned for maintenance, the original seller will give priority to notify the corresponding dealer to handle the product maintenance service. Please notify the purchaser to follow the pipeline to facilitate the proximity of the service. General after-sales service rules are as follows:
Please use packaging materials that provide adequate protection for the product. Any packages with external damage will be rejected and returned to the sender. The sender will bear the shipping and all costs.
SAMA will perform an appearance inspection before receiving the package to ensure there is no visible damage that may affect the return process. SAMA is not responsible for any damage incurred during shipping to the RMA receiving location.
Please choose a return courier service that provides tracking information; SAMA is not responsible for lost or misdirected packages. To avoid issues at the time of receipt, please notify your after-sales service representative in advance with the tracking information and include a copy of the RMA confirmation email in the package. Packages arriving without prior notification of tracking information will be rejected and returned to the sender.
Upon inspection, the receipt of the product will be confirmed, and the return process will begin. The processing time will depend on the product and service requested. After receiving the product, the relevant operator will provide updates to the customer.
For the best service, SAMA will continue to update this warranty service policy without further notice.
Limited Warranty Coverage
Coverage is provided for defects due to manufacturing issues, starting from the purchase date, as outlined in the "Product Warranty Period."
The warranty start date will be based on the purchase invoice. If the purchase receipt is lost, the warranty will start from the product shipment date based on the serial number.
If the product failure or defect is caused by conditions outside the warranty coverage, SAMA will cancel the warranty and not provide repair services.
If the product has a defect due to materials or manufacturing, SAMA will provide repairs. If repair is not possible, the product will be replaced with a similar one. In the case of product discontinuation, a comparable product will be provided.
Warranty Terms
Faults due to manufacturing will be covered by a warranty, starting from the purchase date, as outlined in the "Product Warranty Period."
The warranty period varies by region. Please check with your point of purchase for details.
After the warranty period, consumers must bear the cost of parts and repair services. If consumers cannot accept the repair costs, SAMA will not accept the repair.
If SAMA's inspection confirms that the product has no faults or defects, and any abnormal phenomena are caused by external attachments or connected devices, the warranty will not apply.
If you seek repair services outside of the region other than where the product was originally purchased, SAMA will charge repair fees and does not provide warranty services. If the product is deemed unrepairable, it will be returned to the customer. Please contact the original retailer for warranty services.
If repairs are made, any parts removed from the faulty product become the property of SAMA. SAMA may use new or refurbished parts from different manufacturers for the repairs.
Exclusions from Warranty Coverage
Damage caused by natural disasters (floods, fires, lightning, etc.), forces of nature (impact, corrosion, etc.), or misuse and abuse.
Repairs, modifications, or installations performed by unauthorized personnel.
Altered, soiled, removed, or damaged labels.
Severe damage, including but not limited to complete PCB damage, burnt pins (two or more), or unusable conditions (excessive wear, scratches, or abrasions).
Counterfeit products.
Damage caused by improper use or failure to follow the instructions will not be covered under warranty.
Warranty does not apply to products with worn, modified, removed, or unreadable serial numbers or model numbers.
The warranty applies to hardware components only. Damage caused by improper software operation is not covered.
Damage caused by improper transportation, assembly, or storage (including cosmetic damage like dents, scratches) will not be covered under warranty.
Warranty Periods by Product
| Series | Region | Warranty Term | |
| Case | All Series | Europe | 2 Years |
| Others | 1 Year | ||
| Liquid Cooler | L Series | Global | 3 Years |
| Q Series | 5 Years | ||
| D Series | 5 Years | ||
| PSU | XP Series Platinum | Global | 10 Years |
| GT Series Gold | 5 Years | ||
| XF Series Gold | 10 Years | ||
| Black Hole Series Gold | 10 Years | ||
| Black Diamond Series Gold | 10 Years | ||
| ARMOR Series Gold | 10 Years |